Headstart Program

BLAST OFF to the best possible start for Christmas!

Of course you can start your Christmas shopping with us now, and place an order right away...but, if you’re not quite sure what you want yet, or you're waiting for one of our

future catalogues and you want to ensure you have small manageable payments, you can start planning towards that future order

by setting up a HeadStart Plan! As soon as you know what you want, you can turn your HeadStart into an order.

You can either order online or give us a call on 0800 555 333. The earlier you start your HeadStart, the smaller your weekly payments will be!

DON’T DELAY, START YOUR HEADSTART TODAY! 

FAQ’S ABOUT HEADSTART ANSWERED…

How can I start a HeadStart Plan?

1. When ordering by phone - just let customer service know that you would like to participate in a HeadStart Plan.

2. What is a HeadStart Plan?

A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want to choose.

What will my payments be under a HeadStart Plan?

If you're commencing your first HeadStart Plan, your payments will be the amount you agree to pay us. 

If you're commencing a subsequent HeadStart Plan, we'll calculate your payments using your second to last order payment amount for your previous year’s order, or another specific amount as directed by you. We'll contact you and seek your confirmation of the amount and other details of your HeadStart Plan payments prior to commencing your new HeadStart Plan, in accordance with clause 5.3.

Are my payments refundable?

Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order or confirm an order made on your behalf by Chrisco (see clause 5.7). If you convert your HeadStart Plan into an order, Chrisco Distribution’s Cancellation Policy will apply to your order (see section 3).  If you do not confirm an order placed by Chrisco Distribution on your behalf, payments will continue to be fully refundable (even after delivery) upon the return of the goods to Chrisco Distribution.

What if I don’t convert my HeadStart Plan into an order?

If you have not converted your HeadStart Plan into an order by 15 March, Chrisco Distribution will place an order for you, on your behalf (unless you tell us not to do this in accordance with clause 5.8), for goods which:

a.    for continuing Chrisco Distribution customers, will be of a similar value to your last order; or

b.    for new customers, will be of a value equal to the total value of your HeadStart Plan payments in that year, which may be based on the minimum order value that applied to a HeadStart Plan promotional offer accepted by you.

You'll receive an email or letter notifying you of the order that has been placed on your behalf. You'll be asked to confirm the order, after which Chrisco Distribution’s Cancellation Policy will apply to the confirmed order.

If you do not confirm an order placed by Chrisco on your behalf, payments will continue to be fully refundable (even after delivery) upon the return of the goods to Chrisco Distribution.

How do I cancel my HeadStart Plan?

If you have changed your mind and do not wish to participate in the HeadStart Plan, please contact Chrisco Distribution’s Customer Service Team (see details in Contact Us). Once your cancellation is confirmed, your HeadStart Plan will be cancelled and all payments made by you will be refunded, subject to our Cancellation Policy and Refund Policy.  

Will I receive a Free Gift? 

To give you an extra helping hand, Chrisco Distribution will give a free gift to any customer whose HeadStart Plan is converted into an order and that order is fully paid, with a limit of one free gift per customer, per year. The free gift will be delivered to you by mail with the Toy & Gift Catalogue in December. 

Section 3 CANCELLATION POLICY and Section 5 HEADSTART PLAN TERMS AND CONDITIONS (for full General Terms and Conditions Click here)

3. CANCELLATION POLICY

3.1 HeadStart Cancellation – HeadStart Plans can be cancelled at any time, without a cancellation fee, unless and until you convert your HeadStart Plan into an order or confirm an order placed on your behalf by Chrisco, after which 3.2 to 3.4 will apply. 

3.2 Order Cancellation - You may cancel your order at any time prior to the delivery of your goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee. 

3.3 After the Cooling Off Period,  a cancellation fee of up to 20% of the amount paid may apply (up to a maximum of $250)

​3.4 Personalised items – Depending on the value of your order, a cancellation fee may be incurred on personalised items if manufacturing has commenced and the order is cancelled after the Cooling Off Period.

5. HEADSTART PLAN

5.1 What is a HeadStart Plan?

A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want to choose.

5.2 Why do Chrisco Distributions customers choose the HeadStart Plan program?

Chrisco customers choose to contribute to a HeadStart Plan as it allows them to manage their weekly budget in preparation for Christmas, by allowing them to spread their payments over a longer period. For example: You have a $500 budget and are not sure what you want to purchase. By starting a HeadStart plan with 52 weeks to pay, your payment would be $9.61 per week, whereas if you order with 40 weeks to pay your payment would be $12.50 per week.  The longer the period over which the payments are spread, the easier it is to manage the weekly budget.

5.3 How do I start a HeadStart Plan?

a.    Contact Chrisco Distributions Customer Service Team (see details in Contact Us) and advise us that you wish to participate in a HeadStart Plan, or

b.    Register online or

c.    Opt-in via an order form in the catalogue or online and mail or scan and email the order form (see details in Contact Us).

We will contact you and ask you to confirm whether you wish to continue on a HeadStart Plan in subsequent years. If you confirm your ongoing participation in a subsequent HeadStart Plan, you will then recommence on a new HeadStart Plan in the relevant year in accordance with these Terms & Conditions.

5.4 What will my payments be under a HeadStart Plan?

If you are commencing your first HeadStart Plan, your payments will be the amount you agree to pay us. 

If you are commencing a subsequent HeadStart Plan, we will calculate your payments using your second to last order payment amount for your previous year’s order, or another specific amount as directed by you. We will contact you and seek your confirmation of the amount and other details of your HeadStart Plan payments prior to commencing your new HeadStart Plan, in accordance with clause 5.3.

5.5 Are my payments refundable?

Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order or confirm an order made on your behalf by Chrisco Distribution (see clause 5.7). If you convert your HeadStart Plan into an order, Chrisco Distributions Cancellation Policy will apply to your order (see section 3).  If you do not confirm an order placed by Chrisco Distribution on your behalf, payments will continue to be fully refundable (even after delivery) upon the return of the goods to Chrisco Distribution.

5.6 Converting your HeadStart Plan into an order

You can convert your HeadStart Plan into an order by placing an order through one of Chrisco’s catalogues and submitting an order form by post, email or by phone. Once you convert your HeadStart Plan into an order, Chrisco Distributions Cancellation Policy will apply (see section 3).

5.7 What if I don’t convert my HeadStart Plan into an order?

If you have not converted your HeadStart Plan into an order by 15 March, Chrisco will place an order for you on your behalf (unless you tell us not to do this in accordance with clause 5.8) for goods which:

a. for continuing Chrisco customers, will be of a similar value to your last order; or

b. for new customers, will be of a value equal to the total value of your HeadStart Plan payments in that year, which may be based on the minimum order value that applied to a HeadStart Plan promotional offer accepted by you.

You will receive an email or letter notifying you of the order that has been placed on your behalf. You will be asked to confirm the order, after which Chrisco Distributions Cancellation Policy will apply to the confirmed order.

If you do not confirm an order placed by Chrisco on your behalf, payments will continue to be fully refundable (even after delivery) upon the return of the goods to Chrisco Distribution

5.8 What if I don’t want Chrisco to convert my HeadStart Plan into an order?

If you do not wish for Chrisco Distributions to make an order on your behalf using your HeadStart Plan payments, you can let us know at any time, by contacting Chrisco Distributions Customer Service Team (see details in Contact Us). If, by the time you contact us, we has already placed an order on your behalf, you will be refunded in full for that order, in accordance with clause 4.1 of the Refund Policy.

5.9 How do I cancel my HeadStart Plan?

If you have changed your mind and do not wish to participate in the HeadStart Plan, please contact Chrisco Distributions Customer Service Team (see details in Contact Us). Once your cancellation is confirmed, your HeadStart Plan will be cancelled and all payments made by you will be refunded, subject to our Cancellation Policy and Refund Policy.  

5.10 Free Gift

To give you an extra helping hand, Chrisco Distributions will give a free gift to any customer whose HeadStart Plan is converted into an order and that order is fully paid, with a limit of one free gift per customer, per year. The free gift will be delivered to you by mail with the Chrisco Toy & Gift catalogue in December.