Shop With Confidence
All items are delivered from November to mid December 2019 unless stipulated otherwise. You can change your order at any time until the final payment date.
Our Customer Service Centre is open from 8.30am to 5.00pm weekdays (excluding public holidays) on 0800 555 333. If you have any comments or queries, our friendly Customer Service team will be more than happy to help.
Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters and emails to us and also quote your Membership Number when calling the Customer Service team.
PRODUCTS AND PRICING
While we make every effort to supply you with your products, stockists and suppliers may change. Chrisco Distribution Ltd reserves the right to make substitutions of any products, for similar products of equal or greater value. You can change your order at any time until the Last order Date shown below. You can cancel your order as permitted by our cancellation policy below. All weekly payments are rounded up to the nearest 5 cents, excluding gift cards and vouchers. However, you will only ever pay the total amount shown. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Chrisco Distribution Ltd reserves the right to substitute or adjust hamper contents accordingly to cover the increase. We will only be doing this to cover our costs, and will cap any decrease in value of your hamper at 20 per cent. If we have to use our right to reduce your order we will give you reasonable notice and you have a right to cancel and get a full refund at no cost to you.
Last Order Date
Last Change Date
Final Payment Date
Festive Drinks 2019
Friday 25th October, 2019
Friday 25st October, 2019
Friday 25th October, 2019
All deliveries are made from November to mid-December 2019 unless stipulated otherwise. We’ll send you a delivery advice card to inform you which day we intend to deliver your hampers. All deliveries are made on the day between 7am and 7pm. Customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. Alcohol deliveries will need to be received by personbs at least 18 years old.
While every effort is made to deliver on the intended delivery date advised, Chrisco Dsitribution Ltd is not liable for any loss resulting from delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Chrisco Distribution Ltd (and/or its staff). Chrisco Dsitribution Ltd is not liable for any loss resulting from a contracted party’s failure to deliver as advised.
Deliveries to the Chatham Islands will incur an onward forwarding freight charge; details can be obtained when placing your order. Should your delivery address change, please inform Chrisco Distribution Ltd immediately.
If you live in, or move to a rural area, please make sure you register with NZ Post to ensure your mail and Chrisco Distribution Ltd hampers are delivered. If you share the address, we will need to know the box holder’s name before any delivery can be made to you. Please note, there are some areas where Chrisco Distribution Ltd cannot deliver direct to your door and hampers/vouchers will have to be collected from your local Post agency. Please contact us on 0800 555 333 for more details
If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should make arrangements to pick up your order from the depot. Your Delivery Advice tells you what your pick up date and location are. If you fail to pick up your order on the date specified, a Chrisco Distribution Ltd representative will attempt to contact you via Phone, Email, SMS or Mail. If we have been unable to contact you within three business days following the date you were due to pick up your hamper, any perishable food will be donated to charity. If we are still unable to contact you after 20 business days Chrisco Dsitribution Ltd may cancel your order.
If Chrisco Distribution Ltd cancels your order, you will be refunded your payments, less cancellation fees which will apply under Chrisco Distribution Ltd cancellation policy (see under CANCELLATION POLICY below).
We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities. We are unable to accept returns for other reasons such as you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.
All efforts have been made to check for errors and omissions in typography and photography. Inadvertent errors may occur. Product images are for illustrative purposes only. Your statutory rights are not affected (as to those rights, see further below under the WARRANTIES AND LIABILITIES heading). Catalogue publication: October 2018. Copyright© 2018 Chrisco Distribution Ltd. All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco Distribution Ltd in writing.
CONTRACT TO BE ACCEPTED BY CHRISCO DISTRIBUTION LTD
There will be no contract between Chrisco Distribution Ltdand a customer until Chrisco Distribution Ltd issues a notice confirming the customer’s order.
ABOUT YOUR PAYMENTS
HOW CAN I PAY FOR MY ORDER?You can pay by Direct Debit, our preferred method of payment, Automatic Payment or cheque.
WHAT IS A DIRECT DEBIT AUTHORITY? A Direct Debit Request allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy, just fill in the form and relax.
CAN I STOP A DIRECT DEBIT PAYMENT? Yes, if you call us by midday the working day before your payment is due we can stop a payment (ie. before midday Friday for a Monday payment).
WHAT HAPPENS IF I CANʼT KEEP UP MY PAYMENTS? We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333. See also the Cancellation Policy below.
WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS? Your Direct Debit payment will come out the working day prior. Please note that chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary day). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
WHAT HAPPENS IF I SKIP, MISS OR CAN'T KEEP UP MY PAYMENT? If you miss a payment we’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 25th October 2019. We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333. In some cases if you fall too far behind, we may need to reduce or cancel your order, and reserve the right to do so. If this is necessary, our cancellation policy (set out below) will apply.
Please ensure if you are not planning to use the HeadStart plan to place an order in the following year that you instruct your bank to cancel your automatic payments to us when your order is fully paid. You should tell your bank to cancel your automatic payments to us when your order is paid.
Where you keep paying us after your hamper is paid for we are always happy to refund your money or to credit your next order. We need to get hold of you to do this: see the “CONTACTING YOU” section below.
If we cannot get hold of you to get your instructions to apply or refund a credit balance that is greater than six months old and less than $25 in value, then you agree we may deem your balance to be $0. As long as your last transaction with us was not more than two years ago, if we later mange to find you, or you contact us, then we will restore your credit balance.
We may have to contact you in the course of the year. This can happen for many reasons. It is in your interests that we have your most recent and accurate contact details at all times. You should update us if your contact details change. If you have not done this and we cannot get hold of you (we will take reasonable efforts to locate you) then we reserve the right to recoup the costs we may be put to in trying to find you. You agree that if we have to do this, then we may deduct those costs from your credit balance. You agree that our efforts in trying to find you in this situation is something that we are entitled to charge you for. The minimum service charge for this is $5 per attempt.
WARRANTIES AND LIABILITY
You have statutory rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 which cannot be excluded. These rights apply to retailers and manufacturers of goods and providers of services, and include guarantees that goods will be of acceptable quality and fit for purpose and rights that you are not to be subject to misleading or deceptive conduct (see those Acts for a full description of your rights). Subject to those rights, all other representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of trade or otherwise are excluded to the fullest extent permitted by law. . You are responsible for using all necessary skill and care in handling, storage and preparation of goods delivered to you.
What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2019 order is fully paid, a HeadStart Plan for 2020 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2019 order).
What if I don’t want a HeadStart Plan? If you do not want to have a HeadStart plan, you can tick the red box on the order form or simply call us on 0800 555 333 and we can do it for you.
What will my payments be under a HeadStart Plan? We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your direct debits under the HeadStart Plan.
Are my payments refundable? Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order for 2020. Once payments under your HeadStart Plan are converted into an order for 2020, Chrisco Distribution Ltd Cancellation Policy will apply to your 2020 order (see below for details, or the Terms and Conditions of Purchase on Chrisco Distribution Ltd website: TermsAndConditions. You can convert your HeadStart Plan into an order for 2020 by filling out the order from in next year’s catalogue, by giving us a call on 0800 555 333, or going online at chriscodistribution.co.nz
What if I don’t convert my HeadStart Plan into an order? If you have not converted your HeadStart Plan into an order by 14th February 2020, Chrisco Distribution Ltd will automatically place an order for you for goods of a similar value to your 2019 order (unless you tell us not to do this). Orders that are automatically placed by Chrisco Distribution Ltd are fully refundable unless and until you confirm your order. Once you confirm your order, Chrisco Distribution Ltd Cancellation Policy will apply (see below for details, or the Terms and Conditions of Purchase on Chrisco Distribution website: TermsAndConditions
Free Gift:To give you an extra helping hand, Chrisco Distribution Ltd will give a free gift to customers whose HeadStart Plan is converted into an order for 2020 (limit one free gift per customer).
Your order requires you to make small regular payments. If you are having difficulty making your payments please contact our friendly Customer Service representatives on 0800 555 333 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items.
If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs.
You may cancel your order at any time prior to your taking possession of the goods you have ordered. If your order is cancelled within 21 days of the order being placed there will be no cancellation fee. After the 21 day cooling off period a cancellation fee of 20% of amount paid may apply (to a maximum of $250).